Refund Policy

Last updated: 24 October 2026

We want you to be sure rentIPTV is right for you before you pay. That’s why every new customer can try the service free first. This policy explains when refunds are available after you buy.

1. Try it free first

New customers can order the free 24-hour trial. It costs nothing, needs no payment details, and your trial login arrives by email within 1 hour. Use it to check:

  • the channels and content you care about,
  • picture quality on your internet connection,
  • the app on each device you plan to use.

One trial per customer. See how refunds work for practical tips.

2. Before your login is sent

If you’ve paid but we haven’t yet sent your login, you can cancel and get a full refund. Contact us straight away with your order number.

3. After your login is sent

Your subscription starts as soon as your login is delivered, so we don’t normally refund a paid subscription after that. We will consider a full or partial refund if:

  • the service doesn’t work on your supported device and our support team can’t fix it,
  • an important part of the service doesn’t work as described on our website,
  • you were charged twice or charged the wrong amount.

We don’t refund for:

  • changing your mind after the login has been sent,
  • problems caused by your internet provider, network, device or app (we’ll still help you fix them),
  • a particular channel or title being temporarily unavailable when the rest of the service works,
  • accounts suspended for breaking our terms of service, such as sharing or reselling a login.

Nothing in this policy affects your legal rights as a consumer.

4. How to ask for a refund

  1. Email [email protected] or message us on WhatsApp with your order number.
  2. Tell us what’s wrong and what you’ve tried. Screenshots help.
  3. We may ask you to test a few things with our support team.
  4. We’ll give you our decision within 5 business days.

5. How refunds are paid

Crypto payments can’t be reversed automatically. If we approve a refund, we’ll ask for a wallet address and network, and send the refund in the coin you paid with, or in USDT if you prefer. We refund the US dollar value of your order, or the approved part of it.

6. Cancelling a subscription

There’s no contract. Subscriptions don’t renew automatically, so if you don’t pay the renewal, your service simply ends on its end date. You can also cancel in My Account > Subscriptions to stop renewal reminders. Cancelling doesn’t refund the period you’ve already paid for.

7. Contact

Email [email protected] or message us on WhatsApp or Telegram.