We’d rather you knew rentIPTV suits you before you pay, which is why we offer a free 24-hour trial. Here’s how refunds work. The full terms are in our refund policy.
Before you buy: use the free trial
Test the channels you care about, the picture quality and the app on each of your devices during the trial. Most problems show up here, and they cost you nothing.
After your login has been sent
Your subscription starts as soon as your login is delivered, so we don’t normally refund paid subscriptions after activation. We will look at a refund when:
- the service doesn’t work for you and our support team can’t fix it,
- something important doesn’t work as described on our site,
- you were charged twice or charged the wrong amount.
How to request a refund
- Contact us at [email protected] or on WhatsApp with your order number.
- Explain what’s wrong and what you’ve tried. Screenshots help.
- We investigate, often with your help to test the problem, and reply with a decision within 5 business days.
How refunds are paid
Crypto payments can’t be sent back automatically. If a refund is approved, we’ll ask you for a wallet address and network, and send the refund in the same coin you paid with, or in USDT if you prefer.
Before you ask for a refund, try this
Most problems are quick to fix:
Still stuck?
Message us on WhatsApp or Telegram, or email [email protected]. Tell us your device, the app you use and what you see on the screen, and we’ll take it from there.
