“Login failed” or “Account expired”: how to fix it

If your app says Invalid login, Login failed, Authorization failed or Account expired, check these in order.

The login details in this guide (username demo4821, password pass7395) are examples. Use the ones from your own welcome email.

1. Test your login in the web player

Open http://server1.rentiptv.com:8880/player/ in a browser and sign in with your username and password.

• It works there: your login is fine and the problem is in the app. Go to step 2.
• It doesn’t work there either: go to step 4.

2. Check every detail in the app

Re-type the details rather than relying on what’s saved:

• Server URL: http://server1.rentiptv.com:8880, including http:// (not https) and :8880. No slash or spaces at the end.
• Username and password: they’re case-sensitive. When you copy them from the email, check you haven’t picked up a space at the start or end.
• Login type: choose Xtream Codes, not M3U or “portal”.

3. Remove and add the account again

In IPTV Smarters, delete the user and add it again. In TiviMate, remove the playlist and add it again. Old saved details are a common cause of login errors.

4. Has your subscription ended?

Check the end date in your welcome email or under My Account > Subscriptions. If it has ended, renew it and your login works again once the account is reactivated. Renewing your subscription.

5. Too many devices?

“Max connections” or streams that stop straight after starting mean more devices are watching than your plan allows. Stop playback on the other devices and try again. How many devices can I use?

6. Did you use the right account?

Trial and paid accounts have different logins. After buying a plan, use the new login from your purchase email, not the trial one.

7. MAG box or Smart STB?

These use your MAC address instead of a username. “STB blocked” means the MAC address doesn’t match our records. Send us a photo of the sticker on your box. MAG box guide.

Still stuck?

Message us on WhatsApp or Telegram, or email [email protected]. Tell us your device, the app you use and what you see on the screen, and we’ll take it from there.