Your login details are sent by email within 1 hour of your payment being confirmed. If it’s been longer, check these:
1. Was your payment confirmed?
Go to My Account > Orders. The order status shows where it is:
- Pending payment: we haven’t received the payment yet. Check you sent the exact amount on the right network, and that the transaction has gone through in your wallet app. Paying with crypto.
- On hold: the payment is on the blockchain but still confirming. This usually takes a few minutes, occasionally longer for Bitcoin.
- Processing: payment received. We’re setting up your account, and your login is on its way.
- Completed: your login has been sent.
2. Check your spam or junk folder
Search your email for rentIPTV, including spam, junk and promotions. Mark our email as “not spam” so you get renewal reminders too.
3. Check your email address
Open the order in My Account > Orders and check the email address. If there’s a typo, contact us with your order number.
Still nothing after 1 hour?
Message us on WhatsApp or Telegram, or email [email protected] with your order number and, for crypto payments, the transaction ID (TXID). We’ll send your login straight away.
Still stuck?
Message us on WhatsApp or Telegram, or email [email protected]. Tell us your device, the app you use and what you see on the screen, and we’ll take it from there.
