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Sound out of sync with the picture
- Stop the channel and start it again. This often fixes it straight away.
- In IPTV Smarters, go to Settings > Player selection and try another player. In TiviMate, go to Settings > Playback and switch the audio or video decoder between hardware and software.
- If your TV or soundbar has audio delay or lip sync settings, adjust them.
- Turn off “Dolby / surround passthrough” in your device’s sound settings if it’s on and you don’t have a surround system.
Black screen but sound plays
- Change the decoder (TiviMate: Settings > Playback; IPTV Smarters: Settings > Player selection).
- Check the channel isn’t 4K on a device that only supports HD. Try the HD version.
- Restart the device.
Picture but no sound
- Check the volume and mute on both the TV and the device.
- Try another audio track in the player. Changing audio language.
- Turn off audio passthrough in the device’s sound settings.
One channel doesn’t work, others are fine
That channel has a problem on our side or at its source.
- Try the same channel in another country or quality, for example the HD version instead of FHD.
- Report it at
http://server1.rentiptv.com:8880/fix/. Choose the channel and describe what you see. This goes straight to our technical team. More about reporting problems.
Picture freezes but sound continues
This is usually buffering. Work through the buffering checklist.
Nothing works at all
- Check your internet on another website or app.
- Test your login in the web player.
- See “Login failed” or “Account expired” and is my internet provider blocking IPTV?.
Still stuck?
Message us on WhatsApp or Telegram, or email [email protected]. Tell us your device, the app you use and what you see on the screen, and we’ll take it from there.
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