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If a channel freezes, shows the wrong programme or won’t play, report it on our problem report page. Reports go straight to our technical team, who check each channel.
Report a problem
Open http://server1.rentiptv.com:8880/fix/ in any browser, then:
- Find the channel that isn’t working.
- Choose what’s wrong, for example not playing, freezing or wrong content.
- Send the report.
Before you report
Make sure it’s the channel and not your connection:
- If only one channel has the problem, report it.
- If all channels buffer or stop, it’s more likely your connection or app. See the buffering checklist.
- If nothing works on match days, see is my internet provider blocking IPTV?.
Urgent, for example a live match?
Report it on the page above and also message us on WhatsApp with the channel name so we can look straight away. Meanwhile, try the same event on another country’s channel.
More help
Still stuck?
Message us on WhatsApp or Telegram, or email [email protected]. Tell us your device, the app you use and what you see on the screen, and we’ll take it from there.
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