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The app won’t install

  • “Install blocked” or “unknown apps”: allow the app you downloaded it with (your browser, Files or Downloader) to install apps. On Android 8 and later: Settings > Apps > Special app access > Install unknown apps > select the app > Allow.
  • Not enough storage: free up at least 200 MB.
  • “App not installed”: delete the old version first, then install the new one.
  • Download apps from Google Play or our short links (listed in the Downloader guide), not from unknown websites.

Channels don’t load or the list is empty

  1. Check your login details: Login failed or expired.
  2. Sign in with Xtream Codes rather than an M3U link. It loads faster and more reliably.
  3. Clear the app’s cache: Settings > Apps > your app > Storage > Clear cache.
  4. Restart the device.

The app crashes or freezes

  • Update the app from Google Play, or reinstall it.
  • Clear the cache as above. If that doesn’t help, Clear storage/data and sign in again.
  • On phones, turn off battery optimisation for the app: Settings > Apps > your app > Battery > Unrestricted.

Buffering

  • Use Wi-Fi rather than mobile data where you can.
  • Try a different player in the app’s settings (for example EXO or VLC in XCIPTV, or Player selection in IPTV Smarters).
  • Work through the buffering checklist.

No sound or black screen

Sound out of sync, black screen or a channel not working.

Still stuck?

Message us on WhatsApp or Telegram, or email [email protected]. Tell us your device, the app you use and what you see on the screen, and we’ll take it from there.

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