Faqs

Frequently Asked Questions

  1. Use Ethernet for your TV device if you can. It's the biggest single improvement.
  2. On Wi-Fi, use 5 GHz and keep the router close to the TV.
  3. Restart your router now and then.
  4. Limit heavy downloads on the same connection while you watch.
  5. Try another DNS server, such as Cloudflare (1.1.1.1), if channels won't load.
  6. Use a VPN if your provider slows or blocks IPTV. Is my provider blocking IPTV?

Full step-by-step: buffering checklist.

Our support team is available 24/7:

To help us answer quickly, include your order number, your device and app, and what you see on the screen.

Yes. New customers can try rentIPTV free for 24 hours, with the full channel list and on-demand library and no payment needed.

Order the Free 24-Hour IPTV Trial. Your trial login arrives by email within 1 hour. One free trial per customer.

Yes. Your plan sets how many devices can watch at the same time: 1, 2, 3 or 4. You can install the app on as many devices as you like and use the same login on all of them.

If more devices play at once than your plan allows, a stream stops or won't start. You can add devices at any time from My Account > Subscriptions. How devices work.

Change your plan: go to My Account > Subscriptions, open your subscription and select Upgrade or Downgrade to change devices, package or plan length. More about upgrading.

Cancel: there's no contract and nothing renews automatically, because renewals are paid by you in crypto. Simply don't pay the renewal, or select Cancel on your subscription page to stop reminders. Your service runs until the end date you've paid for.

Refunds: we offer a free 24-hour trial before you buy, and don't normally refund after activation. How refunds work.