Frequently Asked Questions
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- ⚙️ Technical Requirements
- 📺 Content & Features
- 🎧 Customer Support
- 🚀 Getting Started
- 🔒 Security & Privacy
- 💳 Subscription & Billing
What Accessibility Features Are Available?
Accessibility mostly depends on your device and player app:
- Subtitles: many movies and series include subtitles. How to turn them on.
- Screen readers: iPhone, iPad and Apple TV (VoiceOver), Android and Fire TV (TalkBack / VoiceView) work with most player apps.
- Text size and contrast: set these in your device's accessibility settings.
If something on our website is hard to use, please tell us and we'll fix it.
What About Parental Controls and Content Filtering?
- At purchase: choose Not included for adult channels and your account won't have them.
- In your app: most players have a parental control PIN. In IPTV Smarters, go to Settings > Parental control and lock categories. TiviMate and XCIPTV have similar options in their settings.
- On your device: Fire TV, Android TV and Apple TV have their own parental controls and PIN settings.
Already have adult channels and want them removed? Contact us and we'll change your package.
Is IPTV Legal and Safe to Use?
IPTV Legality:
Yes, IPTV technology itself is completely legal. The legality depends on whether the service provider has proper licensing agreements for the content they distribute. RentIPTV.org operates as a legal IPTV service provider with appropriate content licensing.
How to Identify Legal IPTV Services:
- Official app store listings
- Transparent pricing and billing
- Available customer support
- Clear terms of service
- Proper content licensing documentation
- Professional website and branding
Safety Considerations:
- Always use reputable IPTV providers like RentIPTV.org
- Avoid suspiciously cheap or "free" services
- Use secure payment methods
- Keep your streaming apps updated
- Consider using a VPN for additional privacy protection
Legal Compliance:
Our service ensures full compliance with copyright regulations and maintains proper licensing agreements with content providers to offer you a safe, legal streaming experience.
How Secure Is My Personal Information?
- We only ask for what we need to deliver your service: your name, email and country, and your device's MAC address if you use a MAG box.
- You pay with crypto directly to our wallet, so we never see or store card or bank details.
- Our website uses HTTPS (encrypted connections).
- We don't sell your data.
Read our privacy policy. Keep your IPTV login and playlist links private, as they contain your password.
How Do Catch-Up and Recording Work?
Catch-up: some channels keep an archive of recent programmes, so you can watch shows that have already aired. In TiviMate or IPTV Smarters, scroll back in the TV guide or open the Catch up section. How far back you can go depends on the channel.
Recording: recording is done by your app on your device, not on our server. TiviMate Premium and IPTV Smarters Pro on Android can record; most iPhone, Apple TV and Smart TV apps can't.
Full details: catch-up and recording.
How Do I Troubleshoot Common IPTV Issues?
Start with the guide for your problem:
- Buffering or freezing: buffering checklist
- Can't sign in: "Login failed" or "Account expired"
- Nothing plays at home, or problems on match days: is my provider blocking IPTV?
- No sound, black screen or one channel down: quick fixes
- Empty TV guide: TV guide help
To report a channel that isn't working, use http://server1.rentiptv.com:8880/fix/.
Does rentIPTV Work at a New Address?
Nothing to do. rentIPTV works anywhere you have internet, so it keeps working at your new address. Just connect your device to the new internet connection and sign in as usual.
If channels don't play at the new address, your new internet provider may be blocking IPTV: see is my provider blocking IPTV?. If you're moving to another country, it works there too.
How Do I Set Up IPTV Service?
- Order a plan (or the free 24-hour trial) and pay with crypto.
- Get your login by email within 1 hour: server URL, username and password.
- Install a player app on your device, such as TiviMate, IPTV Smarters or XCIPTV.
- Sign in with Xtream Codes using your server URL, username and password.
Step-by-step guides for every device: start here.
How Do I Set Up Favorites and Personal Preferences?
Favourites, channel order and hidden groups are set in your player app:
- TiviMate: press and hold OK on a channel > Add to favourites. Hide countries under Settings > Playlists > Manage groups.
- IPTV Smarters Pro: press and hold OK (or tap the heart) > Add to favourites.
- XCIPTV: press and hold OK to add a favourite; hide categories in Settings.
Full guide: favourites, groups and hiding countries.
How Do I Report Issues or Provide Feedback?
- A channel isn't working: report it at
http://server1.rentiptv.com:8880/fix/. Reports go straight to our technical team. - Anything else: Message us on WhatsApp or Telegram, or email [email protected].
- Feedback or ideas: we'd love to hear them. Use any of the channels above.
- Missing movie or series: request it.
