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In this article
Find what you’re seeing below and follow the link to the fix.
| What you see | Most likely cause | Fix |
|---|---|---|
| Everything worked yesterday, now nothing loads | Subscription ended, internet provider blocking, or app needs updating | Login failed or expired, provider blocking |
| All channels buffer every few seconds | Slow or unstable connection | Buffering checklist |
| Only one channel doesn’t work | A problem with that channel | Report it at http://server1.rentiptv.com:8880/fix/ |
| “Invalid login” or “Authorization failed” | Typo in URL, username or password | Login failed or expired |
| “Max connections” or streams stop when someone else watches | Too many devices at once | How many devices |
| Problems only during big matches | Internet provider blocking or busy network | Provider blocking |
| TV guide empty or wrong times | Guide not loaded, or wrong time zone | TV guide help |
| Sound but no picture, or no sound | Player or decoder setting | Quick fixes |
| Paid but no login email | Payment still confirming, or email in spam | Paid but no login yet |
Check these three things first
- Does your internet work? Open a website or YouTube on the same device.
- Does your login work? Sign in to the web player in any browser.
- Is it one device or all of them? If only one device has the problem, restart it and clear the app’s cache.
Device-specific help
Fire TV Stick · Android · Smart TV · Windows and Mac
Still stuck?
Message us on WhatsApp or Telegram, or email [email protected]. Tell us your device, the app you use and what you see on the screen, and we’ll take it from there.
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